With versatile business technology taking center stage, and communications being at the forefront of that topic, you have probably heard of a virtual phone system before. You know, the fancy business phone systems that can be installed on basic at-home devices without sacrificing functionality? They’re the hot new way for businesses of all sizes to tackle their communication issues, and your company should be considering one if you haven’t already.
How do they work, though? What should you know before you take the plunge and sign up for a virtual phone system?
Let’s get into it.
What is a Virtual Phone System?
A virtual phone system packs all the features a business needs to communicate with customers, handle B2C communications, or simply relay messages between team members. They can do everything a traditional phone system can do, but they’re app-based.
This means that instead of having a bunch of fancy equipment installed, hiring trained specialists to maintain that equipment, and paying for phone service, a business owner simply pays a monthly fee and installs the app on whatever device is used for communicating. You can turn your secretary’s desktop into a customer service center, your at-home employees can handle B2C marketing straight from their smartphones, or your entire team can stay connected with the advanced features standard cell service simply doesn’t provide. All that’s required is a standard desktop, laptop, smartphone, or tablet, and an internet connection.
What is a Virtual Phone System Good for?
A virtual phone system is great for any situation where a traditional phone system would be used, but they excel in the new at-home work situation. Their use of common devices and an internet connection, rather than expensive setups, makes them perfect for businesses looking to cut back on bills or stay connected with a remote workforce.
There are very few situations where a virtual phone system isn’t suitable.
Are They Difficult to Use?
A virtual phone system is far easier to use than a traditional system. They’re easier to install, set up, use, and maintain.
First, an employer has to choose a provider and pay their first monthly fee. This is a lot like paying for a Netflix subscription.
Then, the employer, or employees if they’re not working in the office, has to install an app on any desktop, laptop, or smart device that needs to access the system. This is the same process used to install any other app or program, and if you’ve ever used a computer or smartphone, you’ll know exactly what to do.
Setting it all up for the first time is also easy. The account holder, who is usually the business owner, can access a vast list of settings and toggle them on or off for specific users the same way they would set their privacy settings on Facebook or a mobile game.
From there, using the virtual phone system is just like using your normal phone. Everything is controlled via a user-friendly UI that is clearly labeled.
For maintenance or troubleshooting, all users have 24/7 access to free customer support.
Get Started with a Virtual Phone System, Today
A virtual phone system is cheaper, more versatile, and easier to maintain than traditional options. If you’re on the fence about transitioning to one, we recommend you just take the plunge. You won’t regret it.
