In India, 31% of households had mobile banking on their phones in 2022. This is because customers can enjoy most services at their fingertips. This can include money transfers, creating an FD and tracking and managing accounts to name a few. The best part is that RBI has laid down standard guidelines to protect users’ financial activities and services. While a mobile bank is a fantastic idea, follow these to improve the experience. Â
1. Take Safety MeasuresÂ
This is the first and foremost thing for secured banking. A robust app follows all safety standards as per RBI regulations. It comes with a SIM Binding feature for secure banking. Users need to log in via user ID and password or mobile number and MPIN. The next logins can be done by Face ID or fingerprint scanner (biometrics). Make sure to set strong pins and passwords. Do not share with anyone. Know that a bank agent will never ask for these details from you.Â
2. Maximise the OffersÂ
A banking app allows multiple services like mutual fund investments, instant personal loans, savings accounts and mobile recharge and bill payments. Other banking services include managing credit card payments, redeeming credit card rewards and buying health or car insurance. Explore the app well make the most of what it offers. Talk to experts who can help you understand everything.Â
3. Learn New Technologies
Banking apps today have incorporated multiple technologies to boost their services. Learn about voice search, chatbots and facial recognition in detail. This way you can access and use them without any doubt. Most technologies are built to ensure you can save time and increase your productivity in the app.Â
4. Talk to Experts
An online personal bank is quite hassle-free. But ask for help from experts when you have questions regarding a service that is not listed. The agents are available on video call and live chat to assist you every step of the way. This service is free of cost and available in different languages. Real humans are on the other side of the screen to make sure you have a seamless banking experience.Â
5. Update the App
Turn on automatic updates on your smartphone. The banking app will be updated whenever a new version is available. Otherwise, you can check the Google Play Store or App Store to stay updated. The latest version comes with minor changes, bug fixes, advanced features and better security. These ultimately help in improved performance. Opening a savings account and all other banking becomes smooth.Â
6. Wipe Off Sensitive Data
Never store account passwords, pins, CVV numbers and browser history on your mobile phone. These could make it easy for fraudsters to hack your bank account in case you lose your phone. Try to remember them or simply put a lock on the device.Â
IDFC FIRST Bank’s Optimus App has a 4+ rating and is trusted by millions. Open a free online bank account or any use any other feature for convenient banking.
